Privacy Policy

This Privacy Policy explains how Chirpi collects and uses information when customers visit chirpi.shop, place an order, contact support, or interact with the Shopify checkout experience.

Information We Collect

We may collect customer name, billing and shipping address, email address, phone number, order contents, payment status, device and browser information, IP-related information, and messages sent to customer support. Payment card details are processed through secure payment providers and are not stored as full card numbers by Chirpi.

How Information Is Used

Information is used to process orders, arrange shipping, provide tracking, respond to support requests, manage returns and refunds, reduce fraud risk, improve product pages, comply with legal obligations, and keep business records. For jump rope orders, order information may also be used to answer product questions about length, handle style, package contents, or replacement requests.

Service Providers

We may share necessary information with Shopify, payment processors, shipping carriers, fraud prevention services, analytics providers, and support tools. These providers receive only the information needed to perform their services.

Customer Choices

Customers may contact care@chirpi.shop to request help accessing, correcting, or deleting personal information where legally available. Some records may be kept when required for tax, fraud prevention, dispute handling, shipping, or legal compliance.

Security and Retention

We use reasonable administrative and technical measures to protect customer information. No online system is completely risk free. Records are retained only as long as needed for order support, legal compliance, accounting, and legitimate business purposes.

Contact

For privacy questions, contact 18 FEATHERS LLC at care@chirpi.shop, +18409773023, or 2050 Barton Rd Molino, FL, 32577 United States.